Privacy Policy

1. Introduction

tayajili operates as an online gaming platform serving players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions. We take the privacy and security of our members' personal data seriously, and we are committed to handling all information in a lawful, fair, and transparent manner.

This Privacy Policy applies to all personal data collected through the tayajili website, mobile interface, customer support channels, and any other touchpoints through which you interact with the tayajili Platform. It applies to registered members, prospective members, and general visitors alike.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

2. Personal Data We Collect

tayajili collects personal data that is necessary to provide our gaming services, verify your identity, process transactions, and comply with our legal obligations. The categories of personal data we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, gender, nationality	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account communication, support, notifications
Document Data	Government-issued ID (passport, SSS, PhilSys, driver's license), selfie photos	KYC identity verification, fraud prevention
Financial Data	GCash number, bank account details, card details (masked), transaction history	Deposits, withdrawals, payment verification
Technical Data	IP address, device type, browser type, operating system, session logs	Security monitoring, fraud detection, platform optimization
Usage Data	Games played, bet amounts, session duration, login timestamps	Responsible gaming monitoring, personalization, analytics
Communications Data	Live chat transcripts, support ticket content, email correspondence	Customer support, dispute resolution, quality assurance
Marketing Preferences	Opt-in/opt-out status for promotional communications	Sending relevant offers and promotions with your consent

3. How We Collect Your Data

tayajili collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions on the tayajili Platform.
• Automated technologies: When you browse the tayajili website, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party providers: We may receive data about you from KYC verification partners, payment processors (such as GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and analytics providers.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records or databases as part of our compliance obligations.

4. How We Use Your Personal Data

tayaj ili uses your personal data for the following purposes:

• Account management: Creating and maintaining your tayajili account, verifying your identity, and managing your profile settings.
• Service delivery: Enabling you to access and play games, process deposits and withdrawals, and provide customer support.
• Legal compliance: Fulfilling our obligations under Philippine law, including anti-money laundering (AML) requirements, KYC regulations, and reporting obligations to relevant authorities.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling behaviors and applying responsible gaming tools where appropriate.
• Marketing communications: Sending you promotional offers, bonuses, and platform updates — but only where you have provided your consent or where we have a legitimate interest to do so.
• Platform improvement: Analyzing usage patterns and technical data to improve the tayajili Platform, fix bugs, and enhance the overall player experience.
• Dispute resolution: Using transaction records and communications data to investigate and resolve disputes between tayajili and its members.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, tayajili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and regulatory reporting.
• Legitimate interests: Processing for fraud prevention, platform security, and analytics, where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, informed consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

tayajili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• KYC and identity verification providers: To verify your identity and age as required by our compliance obligations.
• Payment processors: Including GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to process deposits and withdrawals on your behalf.
• Game content providers: Third-party game studios and live casino operators whose games are hosted on the tayajili Platform may receive limited session data necessary to deliver their games.
• Fraud prevention and security services: Specialist providers who assist tayajili in detecting and preventing fraudulent activity and unauthorized access.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory instruction, tayajili may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities.
• Professional advisors: Legal counsel, auditors, and accountants, subject to strict confidentiality obligations.

7. Data Retention

tayajili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with AML and KYC regulatory requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of the transaction, as required by Philippine financial regulations.
• Customer support communications: Retained for 3 years from the date of the interaction, or longer if related to an ongoing dispute or legal matter.
• Marketing preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.
• Technical and usage logs: Typically retained for 12 months for security and analytics purposes, unless a longer period is required for an active investigation.

When personal data is no longer required, tayajili will securely delete or anonymize it in accordance with our internal data disposal procedures.

8. Cookies & Tracking Technologies

tayajili uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze how members use our services. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for login sessions, security, and basic navigation.
• Performance and analytics cookies: Help us understand how members interact with the tayajili Platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymized.
• Functional cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the tayajili Platform.

9. Data Security

tayajili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tayajili Platform.
• Encrypted storage of sensitive personal and financial data on secure, access-controlled servers.
• Multi-factor authentication options for member accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict internal access controls ensuring that only authorized personnel can access personal data on a need-to-know basis.
• Staff training on data protection obligations and security best practices.

While tayajili takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, tayajili will notify you and the National Privacy Commission in accordance with applicable law.

10. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by tayajili:

• Right to be informed: The right to know what personal data tayajili collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data tayajili holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the tayajili Data Protection Officer (DPO) via the contact details provided in Section 15. tayajili will respond to all verified data subject requests within 30 calendar days.

11. Children's Privacy

The tayajili Platform is strictly intended for individuals aged 21 years and above. tayajili does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately suspend the associated account, delete the data, and return any deposited funds to the verified payment method.

If you are a parent or guardian and believe that your child has registered on the tayajili Platform, please contact our support team immediately so we can take appropriate action.

12. International Data Transfers

tayajili primarily processes and stores personal data within the Philippines. In limited circumstances, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services. Where such transfers occur, tayajili ensures that appropriate safeguards are in place, including contractual data protection clauses that meet the standards required by Philippine data protection law.

13. Third-Party Links

The tayajili Platform may contain links to third-party websites or services for informational purposes. tayajili is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit. This Privacy Policy applies solely to data collected by the tayajili Platform.

14. Updates to This Privacy Policy

tayajili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered members via the email address on file or through a prominent notice on the Platform. The updated Policy will take effect on the date specified in the notice.

We encourage you to review this Privacy Policy periodically. Your continued use of the tayajili Platform following the publication of any changes constitutes your acceptance of the updated Policy.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the tayajili Data Protection Officer (DPO):

Email: [email protected] (plain text — not a clickable link)

tayajili's customer support team is available 24/7 via live chat on the Platform. For formal data subject requests, please submit your request in writing with sufficient detail to allow us to verify your identity and locate the relevant data.